Report a broken code
If a code we published is not working at checkout, email [email protected] with the store name and the code string. The editor on duty re-tests the same business day and removes the code if it fails our re-test.
Editorial corrections
Factual corrections to a review or FAQ entry: [email protected]. We publish correction notices at the top of the affected page with the date, the change and the reason.
Press and journalists
Interviews, commentary on ticket resale trends, our commission figures or editorial policy: [email protected]. Lead time two business days where possible.
Affiliate networks and partners
If you run the affiliate programme for a US ticket marketplace we do not currently cover and would like to be considered for inclusion: [email protected]. We review new programmes once a quarter.
Legal notices
Takedown requests, trademark concerns, data subject requests under the GDPR, formal legal notices: [email protected]. For postal service, address correspondence to Grundner Media GmbH, Kaiserdamm 97, 14057 Berlin, Deutschland.
Phone
CET business hours only: +49 30 7634 0288. Please note we cannot action a promo code report or a legal notice by phone — email is faster and leaves a record for both sides.